A purchase didn't unlock
Open Output Settings ▸ Upgrades in FoShow and choose Restore Purchases, signed in to the Apple ID you bought with. Purchases are tied to that Apple ID and follow you to every Mac, iPhone and iPad signed in to it.
Help for Mac, iPhone and iPad
FoShow Support
Questions, a show that won't behave, or a purchase that didn't unlock: write to me, the developer, and I'll answer by email.
Before you write
A few quick answers.
If one of these doesn't cover it, the form below reaches the same inbox as email.
Refunds
Apple handles payment and refunds for everything bought in FoShow. Request one at reportaproblem.apple.com.
Remote control can't connect
FoShow needs Local Network access for Companion, HyperDeck control, the web control page and Bonjour. If you declined the prompt, allow FoShow in your device's Privacy settings under Local Network, then check that the API is on under Output Settings ▸ Remote Control.
Bitfocus Companion
The free FoShow module, its setup steps and its issue tracker are on GitHub. The steps are also on the FoShow site.
Contact
Send a message.
It goes to support@foshow.app, and my reply comes to the address you give.
- Say which deviceMac, iPhone or iPad, and the system version.
- Include the FoShow versionOn the Mac it's in FoShow ▸ About FoShow.
- Describe what happenedWhat you did, what you expected, and what you saw instead. Steps that make it happen again help most.
What you send is used only to answer you. See the privacy policy.